Guidance Failure [Star Trek]

Card Merchant Hamilton always endeavour to sell good quality products and to fulfil your orders correctly. Our friendly staffs are always there to help and answer your questions when needed! In order to maintain our quality assurance, Card Merchant Hamilton does not accept returns / refunds. However, there are circumstances where an exchange is possible:

Change-of-mind purchases

Customers are entitled a 7-day exchange policy for in-store purchases, excluding single cards and loose booster packs. To exchange a product, items must be sealed / unopened and in its’ original packaging. Customers must provide proof of purchase, i.e. a valid Card Merchant Hamilton receipt or a copy of your purchase order.

If a customer insists on returning a product due to change of mind, store credits will be issued instead of a refund. In this case, your refund will incur a 10% cancellation fee as these do not get refunded to us when we process a refund transaction.

Faulty products

If products are faulty during transit or due to manufacturing issues, and not human-made damage, customers are welcome to exchange for a brand-new product.

Pre-Orders

Pre-orders cannot be cancelled unless the customers have exceptional circumstances. Refunds will only be offered in the form of store credit when a product has been delayed for as long as 2 weeks beyond the advertised release date. On any occasion where a store credit is offered, other than when a product is delayed by 2 weeks or more, a 10% cancellation fee will be charged.

Received the wrong order?

If you have received the wrong order, or if a product is damaged during transit, please do not hesitate to send us an email on info@cardmerchanthamilton.co.nz within 2 days of product arrival. We will assist you with a suitable remedy to solve these situations.

Price changes / end of sales period

Prices of our products are subject to change without prior notice. We do not offer returns / refunds for those who purchased a product which is later discounted. Products purchased during sales period can only be exchanged for another item that is priced the same / more than its’ original price before discounted. The remaining amount during an exchange will not be reimbursed or refunded.

Event Registration cancellations

If you’re unable to attend an event due to unforeseen situations, please contact us 3 days before the start of the event date and we will issue you a refund in the form of store credit. Please note that any cancellation after the stated period will not be approved.

Single cards

Refunds are not accepted due to the fluctuating value of single cards. However, there are a few exceptions:

If the card(s)/item(s) received is not in a satisfactory condition as described, you have 1 day from the time of arrival to contact info@cardmerchanthamilton.co.nz. Remember that every card on cardmerchanthamilton.co.nz has a condition in the description. Not every card we stock is mint or near mint. Some are lightly played, and you should take this into account before purchasing any card. Once we can verify the card is actually in worse condition, you may return the card(s)/item(s) in the same condition they were received. When Card Merchant Hamilton has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

We also allow returns if you receive an card(s)/item(s) that you did not order. You will have 2 days from the time of arrival to contact info@cardmerchanthamilton.co.nz. Once we can verify the goods are not what you ordered, you may return the card(s)/item(s) in the same condition they were received. When Card Merchant Hamilton has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

If the condition of the card(s)/item(s) received is worse than stated, you have 1 day from the time of arrival to contact info@cardmerchanthamilton.co.nz. Remember that every card on cardmerchanthamilton.co.nz has a condition in the description. Not every card we stock is mint or near mint. Some are lightly played, and you should take this into account before purchasing any card. Once we can verify the card is actually in worse condition, you may return the card(s)/item(s) in the same condition they were received. When Card Merchant Hamilton has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.

We also allow returns if you receive an card(s)/item(s) that you did not order. You will have 2 days from the time of arrival to contact info@cardmerchanthamilton.co.nz. Once we can verify the goods are not what you ordered, you may return the card(s)/item(s) in the same condition they were received. When Card Merchant Hamilton has received the returned card(s)/item(s), either replacement items will be sent to you or if a replacement can not be supplied, a full refund including any shipping costs will be issued.